Frequently Asked Questions
Everything you need to know about Otel Desk
What is Otel Desk?
Otel Desk is an AI-powered hotel guest communication system via WhatsApp. It automatically answers your guests' questions 24/7, sends scheduled messages, and manages emergencies.
How long does setup take?
Setup takes only 5 minutes. Connect your WhatsApp Business account, enter your hotel information, and your AI assistant is ready to use!
What if I don't have a WhatsApp Business account?
No problem! We provide step-by-step guidance on creating a WhatsApp Business account. Our support team is with you throughout the process.
How does pricing work?
Otel Desk works with a monthly subscription system. Starter package is ₺499/month, Professional package is ₺999/month. WhatsApp message costs are paid separately to Meta. You can cancel anytime.
Which languages does the AI assistant support?
Our AI assistant can automatically respond in Turkish, English, Arabic, German, and Russian. It automatically detects your guest's language and responds accordingly.
Is my data secure?
Yes! All your data is protected with SSL/TLS encryption. We are fully compliant with GDPR and Meta API requirements. Your data is used only for your hotel business.
Is there a free trial period?
Yes! We offer a 14-day free trial. No credit card required. If you like it after the trial period, you can start paying.
Can it integrate with my existing PMS system?
We currently work with manual data entry. However, we offer custom solutions for API integration in our Enterprise package. Contact us for details.
Do you provide support services?
Of course! We offer email support in all packages. Professional package includes priority support, and Enterprise package includes 24/7 phone support.
What should I do if I want to cancel?
You can cancel with one click from the dashboard anytime. No partial refunds, but you can continue using the service until the end of the current period.