Privacy Policy
Last updated: 11/30/2025
This Privacy Policy is prepared in accordance with Meta/WhatsApp Business API requirements and Turkish GDPR (KVKK Law No. 6698).
1. Data Collection Purpose
Your personal data is collected only and exclusively to provide OtelDesk services:
- Hotel-Guest Communication: Automated messaging via WhatsApp
- Automation: Welcome, farewell, birthday messages
- Task Assignment: Emergency notifications to departments
2. Collected Data
- Guest Name: From check-in form or WhatsApp profile
- Phone Number: For WhatsApp communication
- Message Content: All messages sent/received via WhatsApp
- Check-in/Check-out Dates: Stay duration information
- IP Address: Security and fraud prevention
3. Third-Party Sharing
Meta/WhatsApp
Purpose: Messaging infrastructure
Shared Data: Phone numbers, message contents
TourComp
Purpose: Commission-based sales referrals
Shared Data: ONLY anonymized traffic or explicit consent referrals
Personal information (name, phone) is NOT shared
4. Data Retention
Messages & Guest Data: Stored during hotel membership
After Cancellation: Kept in backups for 30 days, then permanently deleted
5. Your Rights (GDPR/KVKK)
Under KVKK Law No. 6698, you have the right to:
- Learn whether your personal data is processed
- Request correction of personal data
- Request deletion of personal data
Contact: kvkk@oteldesk.com | Response time: 30 days
6. Contact
OtelDesk
Email: info@oteldesk.com
GDPR/KVKK: kvkk@oteldesk.com