Terms of Service

Last updated: 11/30/2025

1. Service Description

OtelDesk provides AI-powered hotel guest communication via WhatsApp:

  • 24/7 automated guest support
  • Scheduled messages (welcome, farewell, birthday)
  • Emergency management and task assignment

2. Liability Limitation

IMPORTANT: OtelDesk is an automation tool.

  • We are not responsible for AI response accuracy
  • Service quality losses belong to the hotel
  • Not responsible for WhatsApp API outages

3. Prohibited Use

Strictly Prohibited:

  • Illegal content or messaging
  • Spam or harassing messages
  • Violating Meta API terms of use

Your Meta API access may be suspended.

4. Pricing

  • App Subscription: Monthly package fee
  • WhatsApp Message Cost: Per-message fees paid to Meta belong to the hotel
  • Payment: Auto-renews via credit card
  • Cancellation: Cancel anytime (no partial refunds)

5. Contact

OtelDesk

Email: info@oteldesk.com